Returns /Money Back

We truly hope and trust you will love your Framed Named gift!

Once you have confirmed your order, we can not offer a refund as all items are personalised and made to order.

In the unlikely event that your Framed Name has been damaged in transit, please contact us immediately. You will need to return the item to us in its original packaging within 7 days in order to receive a refund or exchange (less p&p costs) .

We recommend you return the item via a 'signed for' service as we can not accept responsibility if it is lost.